Refund policy
Return and refund policy – Emma Toronto
At Emma Toronto, we strive to offer exceptional service and a smooth shopping experience. Our return and refund policy is designed to ensure customer satisfaction, clarity, and fairness. Please read the guidelines below carefully.
100% return guarantee on regular items
We offer a full return guarantee on all new and non-discounted items. Sale items and promotional items are excluded from this guarantee.
No refunds on sale items
Items purchased during promotions or sales are considered final purchases and cannot be refunded or exchanged, even if the size is incorrect. We recommend that you check the size carefully before completing your purchase.
Return costs
The return shipping cost is paid by the customer.Emma Toronto does not cover these costs and is not responsible for any related fees.
See our general terms and conditions for more information.
Deadline for return notification
All returns must be notified within 30 days of receipt of the item. Requests received after this period will not be accepted. Compliance with the deadline is essential for the return to be valid.
Exchange of merchandise
Merchandise cannot be exchanged, regardless of size or fit. We recommend that you read the size charts carefully before ordering.
Warranty on defective goods
We offer a full refund or exchange for defective goods or manufacturing defects. In the event of a defect, you can return the item for a full refund or choose to have it replaced.
Option for store credit
In certain selected cases, you can keep the product and receive store credit equivalent to 60% of the original value of the item.
How to start a return
To start the return process, please contact us at:
Once your request has been approved, we will send you detailed instructions on how to complete the return.