Shipping policy
Shipping policy – Emma Toronto
At Emma Toronto, we strive to provide a first-class shopping experience from start to finish—including fast and reliable delivery. This policy outlines our delivery times, costs, and processes to ensure your order arrives on time and without any issues.
Delivery times
We normally process and ship all orders within 24–48 hours after confirmed purchase. Once shipped, orders are usually delivered within 5–14 business days. During peak periodsdelivery may take up to 22 business days. While we aim for reliable and timely delivery, delays caused by the shipping provider, peak holiday traffic, or severe weather are unfortunately outside of our control., depending on the destination and factors such as:
Weather conditions
Public holidays or peak season
Customs control (if applicable)
Note: Delivery times are estimates and may vary.
Free shipping worldwide
We always offer free standard shipping on all orders, regardless of order value or delivery address. This is part of our promise to make luxury fashion more accessible and hassle-free.
Shipping method
All orders from Emma Toronto are shipped directly from our manufacturing and supplier partners. This allows us to:
Reduce handling time
Ensure quality control at source
Deliver the latest collections quickly and efficiently
Order Processing
After placing your order, you will receive a confirmation email with your order details.
Processing time: usually 1–2 business days.
Once your order has been shipped, you will receive another email with a tracking number so you can follow your delivery step by step.
Tracking orders
All deliveries include a tracking service (track & trace). You will receive a unique tracking code via email that allows you to track your package directly on the carrier's website.
Support and customer service
Do you have questions about delivery or need help? Our customer service is here for you.
Contact us by email: info@emmatoronto.com
We always respond quickly and professionally.
Delays and exceptions
We do our utmost to adhere to the estimated delivery times, but delays may occur due to:
Customs procedures
Adverse weather conditions
Unforeseen circumstances or force majeure
Emma Toronto cannot be held responsible for such delays, but we will always keep you updated and offer support where possible.
Final note
We believe that your order should be delivered with the same sense of luxury with which it was created. Our shipping policy reflects our commitment to delivering style and service – without compromise.
For further questions or clarifications, please contact us at: