FAQ
Our FAQ section contains answers to everything you need to know – from delivery times and order tracking to returns, payments, and product quality. We want to give you clear answers and maximum security when you shop at Emma Toronto.
Delivery Time and Tracking
All questions regarding shipping and tracking numbers.
Do you deliver abroad?
Yes, we ship worldwide. Shipping costs will be incurred and added to your checkout. We have discounts and promotions throughout the year, so stay tuned for exclusive offers.
How long will it take to receive my order?
After your order has been shipped, you will receive a tracking number to follow the delivery. All orders are shipped with CanadaPost. You can also track your order via the website. «Track your order».
Any questions?
You can contact us via our contact page! We are happy to help you.
Returns and Exchanges
Read more about our exchange and return policy and product warranty.
Can I return my order?
Yes. We offer a 100% return guarantee on new and non-discounted products. Returns must be reported within 30 days of receipt..
How do I initiate a return shipment?
Send an email to info@emmatoronto.com. Once your return has been approved, we will send you detailed instructions and a return form.
How long will it take before I get my money back?
Once your return has been received and checked, your refund will usually be processed within 5–10 business days. You will receive a confirmation email.
Materials and Quality
Our commitment to craftsmanship, fabric integrity, and timeless design.
What materials are used in the Emma™ collections?
We use only carefully selected, exclusive fabrics such as cashmere, linen, Tencel, silk, and textured cotton blends—chosen for their comfort, durability, and elegant feel.
Are the clothes produced in an ethical manner?
Yes. We work with responsible manufacturers who share our values of fairness and sustainability. Every garment reflects care, quality, and respect for craftsmanship.
How do you guarantee long-lasting quality?
All Emma™ garments are carefully constructed with a focus on detail and fabric durability – designed to retain their shape, softness, and elegance even after repeated use.
Product and Store Information
Here you will find all product-related questions.
How can I pay?
We accept all major credit cards, Apple Pay, Google Pay, Klarna, and Shop Pay—all with maximum security through advanced encryption.
Do your products match the size?
Yes, most garments are true to size. We recommend checking the size charts on the product page to find the right measurements.
Where is Emma Toronto located?
Our brand is based in Toronto, and we combine timeless Canadian elegance with modern sophistication.
How can I stay up to date on new collections or offers?
Subscribe to our newsletter or follow us on social media to be the first to know about new collections, exclusive launches, and brand updates.
Orders and Gift Cards
Everything you need to know about placing, changing, and giving away your order
How do I know that my order has been processed?
After placing an order, you will always receive a confirmation email with a complete overview of your purchase. If you do not receive it, please check your spam folder or contact us directly.
Do you offer gift cards?
Yes! We offer digital gift cards that are sent directly via email – the perfect last-minute luxury gift.
Can I change my order after I have placed it?
We process orders very quickly, but if you contact us immediately, we will do our best to make changes.
Still need help?
Contact us
Didn't find the answer to your question, or need personal assistance? Send an email to info@emmatoronto.com or send a message via our contact page.